FAQS
Welcome to the Sweetlife FAQs page! We’re here to help you with any questions you might have about our women’s clothing products, shipping, returns, and more. Below, you'll find answers to some of the most common questions.
Ordering & Payment
Q: How do I place an order?
A: Simply browse our collections, select the items you love, and add them to your cart. Once you’re ready, click on your cart and follow the checkout process. We accept various payment methods for your convenience.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for secure and easy transactions.
Q: Can I make changes to my order after placing it?
A: If you need to make any changes to your order, please contact us at support@sweetlife.com within 24 hours of placing your order, and we will do our best to accommodate your request.
Shipping
Q: Where do you ship?
A: We ship both domestically within the U.S. and internationally to most countries.
Q: How long does shipping take?
A: For U.S. orders, shipping typically takes 3 to 5 business days. International orders usually take 7 to 15 business days to arrive, depending on your location.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s progress right to your doorstep.
Q: How much does shipping cost?
A: Shipping costs are calculated based on your location and the size of your order. You’ll see the shipping total at checkout before completing your purchase.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy from the date of delivery. Items must be unworn, in their original condition, and have all tags attached to be eligible for a return.
Q: How do I initiate a return?
A: To start a return, please contact us at support@sweetlife.com with your order number and reason for return. We will provide you with a return shipping label and instructions.
Q: How long does it take to receive my refund?
A: Once we receive your return and inspect it, we’ll process your refund within 7 business days. The refund will be issued to your original payment method.
Q: Can I exchange an item?
A: Yes! If you would like to exchange an item for a different size or color, please follow the same steps as returning an item and indicate your exchange preferences.
Product Information
Q: How do I find my size?
A: Each product page has a size chart to help you find your perfect fit. If you’re still unsure, feel free to reach out to us at support@sweetlife.com for assistance.
Q: Are your products true to size?
A: We do our best to ensure that our clothing fits true to size. However, we always recommend checking the size chart for each item to ensure the best fit.
Q: Do you restock sold-out items?
A: Restocks depend on the popularity of the item. You can sign up for restock notifications on the product page, and we’ll notify you if it becomes available again.
Account & Promotions
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track your orders, save shipping information, and receive exclusive offers.
Q: How can I use a discount code?
A: You can apply your discount code during checkout in the "Discount" box. Only one discount code can be applied per order.
Q: Do you offer gift cards?
A: Yes, we offer digital gift cards! They can be purchased directly from our website and make the perfect gift for someone special.
Contact Us
Q: How can I contact customer service?
A: You can reach us at support@sweetlife.com or by filling out the contact form on our website. We’re happy to help with any questions or concerns!
We hope this FAQ page answers your questions. If you need further assistance, don’t hesitate to contact us. Thank you for shopping at Sweetlife!